Frequently Asked Questions
Everything you need to know about our outdoor and country clothing.
What are your standard shipping times and costs?
We offer standard UK delivery within 3-5 working days. Shipping is free on all orders over £60, while smaller orders incur a flat rate of £3.95.
How do I return an item for an exchange or refund?
You can return any unworn item in its original packaging within 30 days of purchase. Simply use our online returns portal to generate a label and send it back to us for a full refund or size exchange.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also checkout securely using PayPal, Apple Pay, or Google Pay.
Are your waterproof jackets suitable for heavy rain?
Yes, our technical jackets are rated for various levels of water resistance. Please check the 'Hydrostatic Head' rating in the product description to find the right level of protection for your outdoor activities.
Can I track the status of my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
Do you offer international shipping?
Currently, we ship to the UK, Ireland, and select European countries. Shipping rates and delivery times for international orders are calculated at the checkout based on the destination.